Email Service

THIS IS A SCHEDULED EVENT Oct 11, 21:00 BST  -  Oct 12, 00:00 BST

Sep 11, 08:25 BST
Scheduled - Our SMS provider will be performing essential maintenance on 11/10/2025 from 21:00 until 00:00 (BST). During this maintenance window, customers will be unable to receive support codes via SMS.

If you need to contact support during this time, you can retrieve a support code by either logging into your control panel and navigating to https://admin.fasthosts.co.uk or using the option to have the support code sent to your registered email address.

Sep 11, 13:12 BST
Resolved - This incident has been resolved.

Aug 26, 12:28 BST
Investigating - We have been made aware of a new email phishing campaign targeting Fasthosts Customers. The details are as follows:
======================================
Sent on 25/08/2025 at around 19:15
The Subject line is: Important: Subscription Renewal Required
======================================

This email has NOT been sent from Fasthosts and would therefore strongly advise any customers who received these to not respond, click on links or open any included attachments.

If you suspect you have received one of these emails, check this KBA to see a screenshot and our recommendations:
Ongoing Phishing Campaign Targeting Fasthosts Customers

Sep 10, 08:00 BST
Completed - The scheduled maintenance has been completed.

Sep 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 27, 15:30 BST
Scheduled - We are performing essential maintenance on our WP Hosting hosting platform on 10th Sep between 6:00-8:00am. During this maintenance we expect there to be a short amount of downtime for webspaces and databases.

Sep 4, 12:00 BST
Completed - The scheduled maintenance has been completed.

Sep 4, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Sep 2, 09:46 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Aug 27, 08:14 BST
Resolved - This incident has been resolved.

Aug 26, 19:24 BST
Investigating - Currently customers may face issues with VPS products provisioning. Our engineers are aware of the issue and are working to resolve the issue.

Aug 21, 12:00 BST
Completed - The scheduled maintenance has been completed.

Aug 21, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 19, 12:58 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Aug 7, 12:00 BST
Completed - The scheduled maintenance has been completed.

Aug 7, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 6, 09:56 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Aug 7, 02:00 BST
Completed - The scheduled maintenance has been completed.

Aug 7, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 4, 15:30 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.

The affected server IP addresses are as follows:
213.171.200.11
213.171.200.12
213.171.200.13
213.171.200.14
213.171.200.15
213.171.200.16
213.171.200.17
213.171.200.18
213.171.200.19

Aug 5, 01:00 BST
Completed - The scheduled maintenance has been completed.

Aug 5, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Aug 1, 17:08 BST
Scheduled - We are performing essential maintenance to one of the MySQL database servers overnight. During this maintenance the server may be unavailable.

The affected server IP addresses is as follows:
213.171.200.10

Aug 1, 02:00 BST
Completed - The scheduled maintenance has been completed.

Aug 1, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jul 30, 14:20 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.

The affected server IP addresses are as follows:
213.171.200.70
213.171.200.71
213.171.200.72
213.171.200.73
213.171.200.74